Refund Policy
Effective 31 August 2026. Operated by Latis Trading, an Australian sole trader.
Cancel anytime, no refunds for time already paid
Subscriptions and the managed-strategy fee bill in advance for each period. You can cancel anytime from your billing page — cancellation takes effect at the end of the period you've already paid for, and you keep access until then. We don't offer refunds or credits for partial periods, unused time, or for simply changing your mind after a charge has gone through.
Billing errors
If you were charged in error — a duplicate charge, a charge after you cancelled, or a wrong amount — contact us and we'll fix it, including a refund where one is actually owed.
Stripe, our payment processor
Payments are processed securely by Stripe, who handles the actual charge to your card. Unlike a reseller, Stripe doesn't sell you the subscription itself — we do, and refund decisions are ours to make under this policy, not Stripe's. Nothing here limits any right you separately have under Stripe's own terms.
Your statutory rights
Nothing in this policy excludes, restricts, or modifies any consumer guarantee, right, or remedy under the Australian Consumer Law (or equivalent mandatory law in your jurisdiction) that cannot lawfully be excluded.
Contact
Billing questions: [email protected].